Based on the idea that promoting standardization will encourage the international exchange of goods and services, ISO 9000 is a series of internationally accepted standards which companies use to develop quality management systems and quality improvement processes. It has fast become a...

American industry has been challenged from goods coming from abroad. Once pre‐eminent in quality in the 1940s and 1950s, US companies can no longer stand complacent while their market share erodes in the face of foreign competition, especially from Asian companies. To see how American industry...

Illustrates the results accomplished by an ad hoc committee established at a bank to conduct training throughout the organization, with particular emphasis on providing quality customer service. The ad hoc committee proved to be more effective and efficient than the addition of a training...

In order to survive in today’s current downsizing within the defence sector, Hughes Aircraft Company has risen to the challenge by emphasizing teaming efforts, re‐engineering and adopting concurrent engineering process methods and has developed the integrated product development (IPD)...

Through the application of Hirst’s “forms of knowledge” theory, it is shown that the Shakers’ nineteenth century management principles had many similarities to Deming’s tenets. For example, Shakers were committed to perfection in work, taking their time in pursuit of quality. Training...

Japanese and US organizations, in their strivings to achieve organizational and quality excellence, differ significantly in various aspects of management and work culture. Spiritual teachings, such as Shintoism and Buddhism, have shaped the Japanese people’s concept of human relations and...