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context of hospital survival rates. We further discuss the implications for hospital capacity planning and the wider … implications for service operations management. -- Service quality ; service outcomes ; organizational workload ; hospital capacity …
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Innovative technology may reduce organizations’ reliance on professionals in the performance of expert tasks, weakening professions’ control over work. However, professions resist and challenge such innovation, framing it as unsafe and immoral. This paper theorizes a process by which...
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