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A framework for best organisational practices, from implementation to certification in quality management systems
Sanchez-Comas, Andres; Troncoso-Palacio, Alexander; … - In: International journal of productivity and quality … 40 (2023) 4, pp. 453-468
Persistent link: https://www.econbiz.de/10015065422
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Organizational Maturity Significantly Enhances Six Sigma Implementation Success
Dave, Dinesh - 2018
, successful implementation of six sigma improvements continues to be elusive. Many organizations still report that the … implementation of six sigma improvements are not resulting in the quantifiable benefits expected. Over the past decade, many studies … involvement, generally greater than 10%, are significantly related to successful implementation of six sigma improvements …
Persistent link: https://www.econbiz.de/10012935649
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A Frontier in Organizational and Business Process Innovation in Service Management Through Lean Six Sigma Kaizen Project Implementation
Dasig, Daniel Jr - 2021
The rudiments and repercussions of the transformative global economy have reshaped the Service Management industry and other developed economies. Business process innovation using Lean Six Sigma (LSS) methodology has long been considered to improve service quality, process efficiency, and...
Persistent link: https://www.econbiz.de/10013246600
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Lean implementation and process approach : an exploratory study
Rymaszewska, Anna - In: Benchmarking : an international journal ; BIJ 24 (2017) 5, pp. 1122-1137
Persistent link: https://www.econbiz.de/10011742680
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The mediating role of TQM and organizational excellence, and the moderating effect of entrepreneurial organizational culture on the relationship between ERP and organizational perf...
Al-Dhaafri, Hassan Saleh; Al-Swidi, Abdullah Kaid; Bin … - In: The TQM journal : the international review of … 28 (2016) 6, pp. 991-1011
Persistent link: https://www.econbiz.de/10011616744
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The impact of ISO/TS 16949 on automotive industries and created organizational capabilities from its implementation
Ostadi, Bakhtiar; Aghdasi, Mohammad; Kazemzadeh, Reza … - In: Journal of industrial engineering and management : JIEM 3 (2010) 3, pp. 494-511
ISO/TS 16949 is an ISO Technical Specification. ISO/TS 16949 achieves the objectives which are continually to improve the production of automobile parts and related services, and to strengthen the international competition for the automotive industry and its suppliers. By applying this quality...
Persistent link: https://www.econbiz.de/10011899443
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The effects of lean implementation on hospital financial performance
Narayanan, Sriram; Vickery, Shawnee K.; Nicolae, Mariana L. - In: Decision sciences 53 (2022) 3, pp. 557-577
Persistent link: https://www.econbiz.de/10013332547
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The effectiveness of lean management applying process : case study on Jordan Electricity Distribution Company
Alkhlaifat, Osama Khaled; Koloszár, László - In: International journal of productivity and quality … 38 (2023) 4, pp. 464-481
Persistent link: https://www.econbiz.de/10014313569
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Prozessorientierte Einführungsmethode für das Customer Relationship Management
Schulze, Jens - 2000
Persistent link: https://www.econbiz.de/10001518744
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Beschwerdemanagement als Instrument der Kundenorientierung : eine empirische Untersuchung zu den Implementierungsproblemen und Gestaltungsmöglichkeiten von Beschwerdemanagement in...
Bayraktar, Osman - 2011
Im zunehmend intensiven Wettbewerb um Marktanteile bzw. Kunden spielt Beschwerdemanagement eine zentrale Rolle. Denn mit der Einführung und Umsetzung eines Beschwerdemanagementsystems können Kundenzufriedenheit wiederhergestellt und die Unternehmensprozesse anhand der Beschwerdeinformationen...
Persistent link: https://www.econbiz.de/10009682935