Pugnetti, Carlo; Seitz, Mischa - In: Journal of risk and financial management : JRFM 14 (2021) 5, pp. 1-16
Using real-time customer data holds great potential for the insurance industry. The frequency and relevance of … aims at understanding the potential path of the development of services in insurance and the challenges faced by insurers … retail customers. We find that customers have high trust in insurance companies and are open to purchasing additional …
