A study is reported where the introduction of teamworking was accompanied by negotiated changes in working time patterns, involving some employees transferring to a 5-shift, 8-hour pattern, others to a 5-shift, 12-hour pattern. Employee attitude surveys before and after the changes show those...

A study is reported where the introduction of teamworking was accompanied by negotiated changes in working time patterns, involving some employees transferring to a 5-shift, 8-hour pattern, others to a 5-shift, 12-hour pattern. Employee attitude surveys before and after the changes show those...

Analyzing 1,160 grievance cases from the Canadian federal sector, all of which were resolved short of arbitration, the authors find that the highest percentages of decisions favorable to grievants occur in the early steps of the grievance procedure; the grievances of higher-paid employees are...

Purpose – The purpose of this paper is to examine the associations of societal trust and distrust with customer orientation. This paper also examines the impact of the above associations on organizational and HRM aspects of cautiousness, culture for change and job satisfaction in the banking...