Wilkinson, Adrian; Allen, Peter; Snape, Ed - In: Employee Relations 13 (1991) 1, pp. 24-31
Total Quality Management (TQM) looks like being one of the management fashions of the 1990s. In this respect the academic and prescriptive literature on TQM is reviewed. The factors which have encouraged organisations to introduce TQM are discussed and some of the implications for the management...