Several legal music download services, including some that are free (e.g., Spotify), are now available to consumers. These services may be viewed as "new service interventions" that could potentially <i>change the mental models</i> of consumers toward illegal file sharing and result in fewer downloads...

Multiissue negotiations present opportunities for tradeoffs that create gains for one or more parties without causing any party to be worse off. The literature suggests that parties are often unable to identify and capitalize on such trades. We present a Negotiation Support System, called...