Slywotzky, Adrian; Morrison, David - In: Strategy & Leadership 29 (2001) 2, pp. 4-9
, achieving order‐of‐magnitude improvements in productivity, and increasing and protecting profits. Learn from the companies that … have created great value propositions for customers and employees, achieved significant improvements in productivity …, created a robust profit model, and protected both their profit streams and their customer relationships from being eroded by …