Studies of public administration question more and more the idea of convergence toward a single model of reform and many challenge the existence of a coherent set of policies and practices subsumed under the label New Public Management. There does exist, however, a growing consensus that reform...

We conducted a randomized controlled trial involving nearly 700 customer-service representatives (CSRs) in a Canadian government service agency to study whether providing CSRs with performance feedback with or without peer comparison affected their subsequent organ donor registration rates....

We conducted a randomized controlled trial involving nearly 700 customer-service representatives (CSRs) in a Canadian government service agency to study whether providing CSRs with performance feedback with or without peer comparison affected their subsequent organ donor registration rates....