Miller, Janis L.; Adam, Everett E. - In: International Journal of Quality & Reliability Management 13 (1996) 8, pp. 63-74
Improving quality and productivity simultaneously is vital to organizational competitiveness. Although continuous … performance, which variables intervene by enhancing or restricting the achievement of high quality and productivity, or which … measures are appropriate for evaluating differences. Develops a quality evaluation tool and total factor productivity measures …