Purpose – The purpose of this paper is to provide a guidance for boundary personnel regarding how to use influence strategies to increase channel satisfaction across relationship development process. Design/methodology/approach – This paper investigates the use of influence strategies and...

Purpose – The purpose of this paper is to emphasize that procedural justice has a contribution to parent‐subsidiary links within multinational enterprises (MNEs). Design/methodology/approach – A mailed survey is adopted in this study. A total of 152 valid and complete questionnaires were...

Purpose – The purpose of this paper is to examine trust and posit that consumers perceive the trustworthiness of companies from a particular country differently. Design/methodology/approach – An accepted US model of trust across cultures is tested. A survey questionnaire is used to collect...