Problem Definition: Over the past decades, firms that develop new flavor and fragrance products (a $30 billion per year market) have amassed large amounts of data from their own internal creation processes. Yet, new product creation still mostly relies on human expertise and arduous...

In today's volatile global economy, where many organizations face severe pressure to downsize, the “shared services” model, in which a firm merges common functions performed by multiple units into a single service delivery organization, provides an innovative approach to make business more...