The past 30 years witnessed massive shifts in administrative systems all over the world but there is little consensus in literature on how to successfully carry out reforms. In Asia, the diversity of economic advancement and varying roles of the bureaucracy in society offer a unique opportunity...

The public sector has many challenges when improving business processes. One of those challenges is managing the projects’ success by considering the context and constraints of public management and business process management (BPM). Moreover, the importance of the elements that will drive...