In the Netherlands, electronic service delivery has become an important issue in many municipalities. Using the Internet for service delivery is seen as an important element of e-government. Based on 2014-2016 panel-data of ICT service delivery for all Dutch municipalities, we show that there is...

We study spatial inequality in access to local public services between low-income and high-income households in Chinese cities. We examine the extent to which such inequality is exacerbated by residential sorting with respect to household income that makes neighborhoods with better access to...

The purpose of the baseline assessment is to provide baseline information on women access to public services, especially health, water, and population administration services. One of the objectives of decentralization is to improve the efficiency, effectiveness, quality, equity, accessibility,...

One objective of decentralization is to improve the efficiency, effectiveness, quality, equity, accessibility, and responsiveness of public service delivery. But up to now, various service pictures show how women have more limited access to good public services. Maternal, infant, and children...

Can providing citizens with information compensate for unreliable public services? We present a field-experimental evaluation of a program that provided households in Bangalore with advance notification of intermittently provided piped water. The implementers expected that increasing service...

Most studies in diversity management analyze race, gender, and age in the workforce as separate categories with less attention paid to intersectionality. This study looks at which groups engage in uncompensated extra-role behaviors and experience emotional exhaustion. We find that the...

With the objective of expanding fire protection services to cover sparsely populated areas, an important reform has been implemented in the region of Galicia (Spain) over the two last decades, involving cooperation at county level and provincial level for service provision, and privatization of...