The process of increasing informalisation of the labour market is creating a gap between trade unions and a growing number of workers who have no forms of collective representation at their places of work. This has been labelled the Representational Gap. In part this gap is the result of a trend...

This working paper is a combination of two reports. The first section is a report by Serrano and Xhafa and it complements the study on the second phase of the Closing the representation gap (Webster et al, 2008). The purpose of this report is to identify critical factors and variables that may...