Purpose – The purpose of this paper is to examine the role of personality traits in affecting employees' work performance. Design/methodology/approach – Using a self‐administered questionnaire, 582 employees from a duty‐free organization are surveyed in order to examine the hypotheses of...

Purpose – The purpose of this paper is to examine the relationship between customer service skills and customers' loyalty through examining the mediation effect of customer satisfaction dimensions in Jordan's mobile service operators. Design/methodology/approach – To achieve the research...

Purpose – The purpose of this paper is to explore gender differences in personal values in an Arab country. Design/methodology/approach – Based on a sample of 137 participants, the Kruskal-Wallis test was used to identify if the mean scores or ranks of personal values scores were...