In the most advanced service economies, services create up to three-quarters of the wealth and 85% of employment, and yet we know relatively little about managing innovation in this sector. The critical role of services, in the broadest sense, has long been recognized, but is still not well...

"Business and management approaches to innovation tend to focus on incremental changes to existing products and processes, such as new product development, design-thinking, and business model innovation. In contrast, this book focusses on radical and breakthrough innovation, and identifies its...

The status of management and managers has fluctuated over the years, arguably reaching its high point in the mid-20th century but since declining. This article explores how managers respond to this decline in status. It presents and discusses the findings of a study of managers (who are also...