The Peters and Waterman framework of eight management principles, focused largely on organisational design issues, is used to examine differences between 19 “excellent” and 50 “non‐excellent” firms. Data from large United States manufacturers show that the “excellent” companies...

Currently in the United States it has been estimated that 10‐12,000 robots are utilised in larger corporations. Future predictions calculate that within five to seven years up to 100,000 robots may be in use in the US alone. It was predicted that by 1990 more than 50,000 new jobs would be...

The distinguishing feature of new style product development is that it allows companies to achieve new sales growth even in markets which many suppliers regard as mature. Success is achieved by using marketing skills to focus technical skills. Discusses the operational requirements for making...

Discusses the five basic elements of an effective absentee control programme: maintaining detailed attendance records; determining reasons for absence; summarizing and analysing attendance data; taking decisive action to correct the problem; and providing quality leadership to employees....

Assesses the current status and future prospects of quality and productivity improvement efforts in business, especially in America. Presents a picture of the state of the art of quality as a way of life in the service sector. Lots of service operations lag behind manufacturers in making quality...

Discusses the problems involved when foreign investors decide to try and involve themselves in the US market. US and local income taxes are involved and investors must be apprised of this and the need to sign the appropriate agreements, models of which are enclosed herein. Looks at organization...

Quality empowering management is to the future of renewed worldwide competitiveness what quality control, participative management programmes and zero defects were to quality improvement. Empowerment holds that promoting employee involvement empowers workers to perform as whole, thinking human...

Suggests that declining product quality and manufacturers′ social responsibility is of increasing concern to consumers and to manufacturers, who must bear the cost of such faulty practice. Reviews documented cases of poor quality products and matches them with the ethical theories of...