One of the main pillars of the German social security system, the Federal Labour Agency has undergone the most extensive reorganization of a public sector organisation in Germany in recent years. The contribution describes the main principles of this management-driven reform process and its...

The recent reform of the Bundesagentur für Arbeit, Germany’s Public Employment Service (PES), has introduced elements of New Public Management, including internal controlling and attempts at standardizing assessments ('pro-filing' of unemployed people) and procedures. Based on qualitative...