Tuan, Chyau; Fung‐Yee Ng, Linda - In: International Journal of Quality Science 3 (1998) 2, pp. 171-189
This paper examines the recent quality movement in Greater China and the development of total quality management (TQM) since the 1980s in the following three aspects. First, China is determined to upgrade quality management at the enterprise level by a top‐down approach. The efforts of the PRC...