1. Why should researchs be interested in their feelings? / Mike Broussine, Linda Watts and Caroline Clarke -- 2. Recognising research as an emotional journey / Matthew J. Brannan -- 3. Negotiating identities : fluidity, diversity and researcher emotion / Caroline Clarke and David Knights -- 4....

I was appointed to the dual role of Principal Training Officer in the County of Avon's Department of Personnel Services and Associate Lecturer in the South West Regional Management Centre at Bristol Polytechnic in January 1975. I believe (and, what is more important, both these organisations...

Written for the researcher who wants to inquire into organizational life in a creative way, this innovative book will equip readers with the tools to gather and analyze data using stories, poetry, art and theatre. Ideas are substantiated by reference to appropriate theory and throughout the...

The New Labour government came into power in May 1997 with an agenda to reform public services. The key strategy to achieve reform was the concept of modernization. Central to this is the rhetoric of renewal through collaboration, partnership and inclusion. Based upon the authors' research and...

Avon Probation Service and Bristol Business School have developed a means of assessing user-defined quality of service provision. Building on that work, this article reports on an attempt to involve ‘consumers’ in devising criteria by which they can judge the performance of a public service....