Purpose - The insurance industry has not been able to effectively retain its customers and struggles to establish and … cancellation of motor insurance policies by individual customers, considering the influence of intermediaries on their decisions …. Design/methodology/approach - The data used in this research is based on a sample of 3,500 insurance policies that lapsed …

a common concern for road transportation safety and the automobile insurance industry. In both cases, there is an … problems it generates in the insurance industry. This book is for people concerned about road crashes (prevention and … compensation) and about the insurance problems they pose - namely private and public institutional authorities, consultants …