States that public administration reform has been a global phenomenon over the last two decades, but that its justification, impact and effectiveness are strongly contested. Reveals that evidence across developed countries varies, but in developing countries conclusions are more difficult to...

Purpose – The purpose of this paper is to show that since its election in 1997, the Labour Government in the United Kingdom has pursued a policy agenda which in some senses represents a continuation of the New Right agenda it inherited. Central to this agenda has been the emphasis placed on...

Argues that a key, albeit implicit, theme which runs through much of the manufacturing management literature is goal congruence. After exploring the concept of goal congruence, proposes a methodology for its measurement. This methodology has been used in two small manufacturing enterprises...

Purpose – The purpose of this paper is to explore, within the context of developing Sino‐UK educational relationships, the evolution of a specific partnership, that between Tianjin Business School, Tianjin University of Commerce, Tianjin, and Salford Business School, University of Salford,...

Purpose – This paper aims to advance a theoretical framework that integrates knowledge management, change management and “soft” issues, focussing on uncovering the nature of “soft” issues embedded in knowledge management and change management processes. Design/methodology/approach –...

Not‐for‐profit organizations are faced with several problems in providing services to consumers. In order to attract sufficient funds, they must respond to consumer needs and competitive forces. This requires identifying which aspects of service provision are valued most. However, services...