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International Customer Service as a New Competitive Tool

Kyj, Myroslaw J. - In: International Journal of Physical Distribution & … 19 (1989) 10, pp. 4-9

This article examines the use of customer service as a competitive weapon in industrial markets. The database consists of respondents from industrial firms throughout the United States. While the majority of respondents indicated a willingness to use the service option, only a few had an...

Persistent link: https://www.econbiz.de/10014795249

Factors influencing medical travel into the United States

Johnson, Tricia J.; Youngquist, Jaymie S.; Garman, Andy N. - In: International Journal of Pharmaceutical and Healthcare … 9 (2015) 2, pp. 118-135

international medical travelers into the USA, including health and healthcare system, economic, social and diplomatic and travel …-sectional study of the 194 member and/or observer countries of the United Nations. Data for medical traveler volume into the USA … between 2008 and 2010 were obtained from the USA Department of Commerce, Office of Travel and Tourism Industries, Survey of …

Persistent link: https://www.econbiz.de/10014795946

Framework to improve performance through implementing Lean Six Sigma strategies to oil exporting countries during recession or depression

Chaurasia, Basant; Garg, Dixit; Agarwal, Ashish - In: International Journal of Productivity and Performance … 65 (2016) 3, pp. 422-432

Purpose – Today’s global business environment essential requirement to an industries reduction of wastes, reduction of variations, reduction of lead time and innovative feature quality product with minimum cost. That strives to improve customer satisfaction, break through strategies to solve...

Persistent link: https://www.econbiz.de/10014797654

Alternative Work Patterns in the Public Sector: Job Sharing as One Option

Brosnan, Dolores - In: International Journal of Public Sector Management 2 (1989) 1

A case study is presented of an organisation′s experiment with job sharing as an alternative work pattern. The arrangement was unusual in two respects. First, the job shared was at the management level; executive director of a not‐for‐profit, private volunteer agency. Second, the...

Persistent link: https://www.econbiz.de/10014799174

Balancing Work and Family Responsibilities: Gender‐Equity and Organisational Change

Rapoport, Rhona; Rapoport, Robert N. - In: International Journal of Public Sector Management 3 (1990) 1

Social, economic and demographic forces, fuelling new efforts to recruit, retain and develop women in the workforce, are examined. Transnational perspectives and policies such as “parental leave” and “career breaks” are explored, with particular reference to differing attitudes in...

Persistent link: https://www.econbiz.de/10014799181

A Response to Occupational (Workforce) Literacy in a Large County Government Workforce

Yaffe, Jerry - In: International Journal of Public Sector Management 5 (1992) 5

Over the past 12 years scores of reports and articles have been written about occupational, workforce, or workplace literacy (Workforce 2000 – economic and labour force changes, and skills requirements, impacting on America). Research and published materials have failed to address the impact...

Persistent link: https://www.econbiz.de/10014799226

Impact Fees: A Method of Paying for Growth in Florida

Simmonds, Keith C. - In: International Journal of Public Sector Management 6 (1993) 3

Focuses on impact fee adoption as a means of financing growth in an increasing number of Florida communities. The discussion includes the types of impact fees, their multiple uses, the extent to which they have increased in number, and subsequent increases in costs to residents of ew...

Persistent link: https://www.econbiz.de/10014799239

A Generic Framework for Programme Management

Ejigiri, Damien D. - In: International Journal of Public Sector Management 7 (1994) 1, pp. 53-66

Provides a framework for analysing and accomplishing programme objectives, both in the public and private sectors. The framework provokes analysis beginning from what is the business of an agency to determining the appropriate mix of strategies for accomplishing programme objectives. The...

Persistent link: https://www.econbiz.de/10014799255

Conflict of Multiple Interests in Cost‐Benefit Analysis

Mustafa, Husain - In: International Journal of Public Sector Management 7 (1994) 3, pp. 16-26

Most analytical techniques assign no weight to political factors even though they may have the strongest explanatory power of all variables considered. As they are generally practised, these techniques have the extraordinary deficiency of obscuring the problem of conflict of multiple interests....

Persistent link: https://www.econbiz.de/10014799268

New Developments in Performance Measures of Public Programmes

Faucett, Allen; Kleiner, Brian H. - In: International Journal of Public Sector Management 7 (1994) 3, pp. 63-70

Headlines on all levels of government speak of the pending crisis in public sector services: expect to pay more for less. Budget deficit, once only a concern of the federal level, is a worry in state capitals and municipalities. Additionally, an ever‐looming question at this time of economic...

Persistent link: https://www.econbiz.de/10014799272