By exploring the views of editorial and business leaders in the media industry, the Sol Plaatje Institute for Media Leadership (SPI) aims to reach a comprehensive understanding of management training issues that are regarded as priorities by leaders in the SADC region. The Institute also aims to...

The paper outlines the exploratory project Telecoms demand: Measures for improving affordability of telecommunications in developing countries, directed by Professor Robin Mansell (Media and Communications Department at the London School of Economics), managed by Claire Milne, Visiting...

Rising numbers of complaints and surveys of consumer experiences show that nuisance calls are an increasing problem in the UK. Enforcement of regulations on nuisance calls has not been sufficient: illegal nuisance calls, such as recorded messages and repeated silent calls, as well as spam texts...

Others have drawn attention to the different ways the term 'universal service' is interpreted in different countries and at different times. This article offers a single unifying framework. All interpretations are seen as variations on the theme of 'fulfilling basic telecoms needs', with the...

Liberalisation usually requires price rebalancing. In low-income countries, this often leads to residential rentals being priced are much higher than before, which can threaten the affordability of basic telephone service. A quantitative model is provided for assessing the likely effects of...

Achieving universal telephone service is an aim commanding general support, but in need of open debate if the appropriate policies are to be adopted. This article argues that there is presently both an apparent need for action and an opportunity to act effectively. However, the first priority is...