Purpose – The purpose of this paper is to examine supply chain (SC) innovation for improving organisational performance in the healthcare industry. Design/methodology/approach – A research model is proposed which describes the impact of SC innovation, supplier cooperation, SC efficiency, and...

Purpose – This study proposes a research model to test whether Six Sigma‐based management activities improve corporate competitiveness in Samsung Group. Design/methodology/approach – The paper's model was validated and its hypotheses tested using structural equation model analysis....

Streamlining the supplier base is a common approach in many US and UK manufacturing companies. However, is this approach being adopted in Germany as fast as it has in the UK? This paper describes research that answers this question and investigates how German companies are managing contacts with...

Purpose – The purpose of this paper is to consider recent changes to human resource management practices in South Korean firms (traditionally influenced by Confucian ideology) as they respond to the demands and pressures brought by liberalization and globalization. Design/methodology/approach...

Purpose – The purpose of this paper is to estimate an individual’s probability of preservation of the night view of Han-River bridge tax using the contingent valuation method (CVM) and to present the effects of 4Es on experience economy theory. Design/methodology/approach – The on-site...

Purpose – The purpose of this paper is to advance a theoretical model by estimating the effects of convention attendance on gaming volume (both monthly coin-in and table game drop). Design/methodology/approach – Performance monthly data from two casinos in South Korea are used to test the...

Purpose – The primary purpose of this research is to investigate franchisees' satisfaction based on franchisors' pre‐opening support, central purchasing, congeniality and ongoing business support. Design/methodology/approach – The sample was drawn from ice cream franchising operations in...

Purpose – The purpose of this study is to develop and test a model in which exercise, mediated by emotional intelligence and trust, can result in increased job satisfaction and organizational commitment of frontline hotel workers. Design/methodology/approach – Data for this study were...

Purpose – The purpose of this study is to investigate the perceived importance of soft skills for hotel employees, their willingness to use electronic learning (e‐learning) as a training tool to improve their soft skills, and the impact of hotel employees' individual characteristics (i.e....

Purpose – The present study aims to investigate the predictive effect of work‐family conflict and work‐family facilitation on job satisfaction in the Korean hotel industry. In addition, this study seeks to examine if there is a significant effect of job satisfaction on job performance....