Organizations which provide electronic services do not have a logically structured strategy for implementing Customer Knowledge Management through Social media (SCKM). By assessing the position of SCKM, organizations can have a clear understanding of their maturity level and find their future...

Industrial Symbiosis (IS) is a collaborative cross-sectoral approach to connect the resource supply and demand of various industries in order to optimize the resource use through exchange of materials, energy, water and human resources across different companies, while generating ecological,...