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Gattiker, Urs E. - In: Unternehmen im Wandel - Change Management : mit 11 Tabellen, (pp. 351-378). 1998

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Change Management bei der Entwicklung von Performance Management Systemen

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Components of enterprise IT strategy : decision-making model and efficiency measurement

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Operations excellence management system (OEMS) : getting it right the first time

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Introduction to OEMS -- Models for implementing OEMS -- Readying the organization for OEMS -- Repackaging multiple management system into an OEMS -- Understanding documentation and learning to write for users -- Readying the organization for change OEMS implementation -- Establishing OEMS...