Dejando huella, the concept of leaving a legacy for all to see, has helped to establish a culture of success at a plant in a border area known for cultural clashes, discrimination, stereotyping, workplace conflict and language difficulties. Established in April 1992 as an automobile airbag and...

Literature has seen a few famous salesmen suffering from burnout. Think of Willy Lomax’s famous disintegration in Arthur Miller’s Death of a Salesman or the tortured individuals in the work of David Mamet. Surprisingly, little research has been conducted as to why salespeople suffer from...

A ward‐winning US company NYF has doubled its sales over the past three years and enjoyed massive growth thanks to a new program based on teaming and gainsharing. The privately‐owned distributor of electronic hardware, assembly components and mechanical fasteners achieved New Jersey’s...

The wedding speeches that precede the toast to the bride and groom fill many of the people who have to deliver them with fear. And many end up saying something quite trite such as “Don’t they make a great couple? Thanks to everyone for coming” and other ill‐thought‐out or unrehearsed...

An unusual teambuilding exercise helped employees at StorageTek, an international provider of data storage and network solutions, to see how their individual efforts fit into the company’s “big picture”. Around 650 delegates from 14 countries, plus senior managers from company’s...

Intrawest’s Whistler and Blackcomb skiing resort needs 5,000 employees in the winter and only 400 throughout the rest of the year. Effective HR practices, however, help to ensure that a large percentage of the winter workforce is made up of returning hourly employees and volunteers. Moreover,...

Having a job where there are no set hours, days or places of work may sound too good to be true, but that is exactly what happens at a UK training and development company. All 30 employees of the Training Exchange operate on the principle that they are there for the customer – and it works.

UK conglomerate Centrica has successfully recruited carers, long‐term unemployed, lone parents and people with disabilities to contact‐center jobs – and tackled assumptions and prejudices head on. Centrica touches the lives of millions of Britons through its well‐known consumer brands...