The results of personal observations of on‐site visits to ten manufacturing firms are presented. Several important differences between traditional American firms, non‐traditional American firms, and Japanese firms operating in the United States are noted with regard to quality management....

Taiwan is one of the newly industrialised economies. Its foreign currency reserves are among the largest in the world. Still, few efforts have been expended to examine its distribution system. This article intends to examine issues concerning Taiwan’s distribution system and its impact on...

The aim of this paper is to develop an understanding of the retail marketing, merchandising, and logistical practices in the Japanese grocery supermarket sector. Most of the literature in English has focused on the structure of the sector with little detailed research on the Japanese consumer...

The emergence of purely “street‐born” fashion styles in the 1990s in the young women’s casual wear market in Tokyo has revealed the limitations of the conventional framework of quick response (QR) approaches that have long been implemented by Japanese fashion houses. They were found to...

With the Japanese economy going through a period of prolonged stagnation many of its established institutions have to redefine themselves. Among these are General Trading Companies (sôgô shôsha), which have traditionally occupied a prominent place in the Japanese economy and are currently...

Presents the results of an exploratory study on Japanese tourists′ perceptions of service quality in Australian shops. Eight areas of service were examined: the shop assistants′ friendliness, politeness, information giving, helpfulness, concern about customers, ability to speak Japanese,...

Argues that, by the early 1990s, an estimated half of all non‐restaurant food sales in Hong Kong went through supermarkets. Local independents and small local chains cater to the lower end of the market. Two large local chains focus on Hong Kong′s broad middle class and control over half of...