Docking, Diane Scott; Dowen, Richard J - In: Journal of Financial Research 22 (1999) 2, pp. 147-60
Since 1990, many U.S. firms have registered under the provisions of the ISO 9000 standard. Meeting the demanding qualifications of this registration requires the expenditure of considerable time and money. To this point, the justification offered has been put in terms of management commitment to...