service reform. It starts with a review of past World Bank support to civil service reform and confirms that the cost … in improved governance; a broader approach to civil service reform. Improving governance would begin with an assessment … are absent, low when they are present. This would be followed by the adoption of a strategy for reform that could be a …

A gnawing critique of civil service reform efforts persists, intimating that these civil service reform operations of … the World Bank have boosted neither efficiency nor effectiveness. The outlines of the problem are fairly clear: civil … ownership and oversight--especially in Africa. At the same time, an emerging agenda for government reform includes standard …

and managers play in the reform implementation process. The report suggests areas for further improvement to help …