purpose of many of the techniques which are part of the new public management, there is a need to focus on how to measure …

The paper attempts to bring together two management orientations united by a common core value – a customer focus. The … paper argues that while both marketing and total quality management (TQM) have customer focus as a core value they both …

Quality management system provides the top management a self‐regulating tool to enhance the company’s operation. Hong … Kong is coming to age with quality management. A trend has been developing in Hong Kong whereas construction contractors … have to adopt and be certified under the ISO 9000 Quality Management Scheme (QMS) in order to become government contractors …

States that the purpose of integrated management is to find and solve problems in an integrated way. Tries to clarify … the logic of the “breakthrough” approach to management, which is thought to be an important and indispensable element of … integrated management. This involves looking at management as a means to reduce defects with minimum costs rather than achieving …

One of the methods used to develop “integrated management” is a collaborative management style by an organization … leader. Known under a number of monikers including collaborative management, empowerment, and pushing decisions down, these … attempts sometimes yield negative results emanating from a misunderstanding of what collaborative management means. The aim of …

are implemented within organisations, which means that a continual evaluation of IT management programmes is needed, not … management.  …

member of the management decision‐making process. Internal auditors now are providing management with information of a … auditor′s work and the perceptions of management and the public concerning audits. The function of internal auditors is not … to participate with management in high‐level decision making. The partnership concept of internal auditing is needed to …