In this paper, referring to the Model for General Knowledge Management within the Enterprise (MGKME), we emphasize two of the operating elements of this model, which are essential to insure the organizational learning process that leads people to appropriate and use concepts, methods and tools...

Very often, Knowledge Management System is considered from a technological viewpoint that induces to consider the knowledge as an object, and so to disregard the importance of people. In this paper we suggest a global vision of Knowledge Management within the Enterprise that is represented by an...

Dans le cadre d'une association professionnelle, le problème du recensement des processus génériques de leur métier s'est révélé un problème de décision collective fondamental. Comment obtenir le consensus d'experts travaillant dans des contextes différents et possédant des pratiques...

After a brief description of the role and functions of digital information systems, we examine, within the conception of these systems, the decisive breaks resulting from technological advances. Then, we clarify the problem of “capitalizing on company’s knowledge” in order to introduce a...

Après avoir mis en lumière quelques éléments fondamentaux conduisant à poser la problématique de capitalisation des connaissances dans l’entreprise, cet article positionne notre conception du «Knowledge Management». Il oriente ensuite la réflexion vers une vision du poste de travail...

Knowledge is not manageable, as if it were data or information. Consequently, Knowledge Management (KM) must address activities that utilise and create knowledge, instead of addressing knowledge by itself. With regard to this issue, we elaborated on a sociotechnical approach of KM within the...

Capitalizing on company’s knowledge is increasingly being recognized in a private organizations environment since managing knowledge productivity is considered a source of competitive advantage. In this paper we present a generalization of GAMETH framework, that play an important role in...

This paper introduces a reflection on the types of data to accessed by be extended company's employees from the Knowledge Management viewpoint. This leads us to distinguish between three types of data: main-stream-data, shared-data, and source-of-knowledge-data. In that way, as distinguishing...

In a knowledge management project, the key issue is to help the stakeholders to choose which parts of their knowledge will need to be specifically capitalized. This means finding a decision support approach enabling them to identify and locate potential crucial knowledge. To deal with this type...