BASEM SAID EL-HAIK, PhD, is Director of Textron Six-Sigma and Transformation at Textron Inc., where he is responsible for design of Six-Sigma and Six-Sigma deployment, including Black Belt waves, champions, and projects. He is a coauthor of Design for Six- Sigma: A Roadmap for Product...

"All kinds of processes - those that make things or deliver services or operate companies - can be made more productive, and society's continued well-being requires it. This book is for all those with a stake in improving how companies run. It introduces the concept of 'swift, even flow' and...