Patricia Pulliam Phillips is an internationally recognized author, consultant, and president and CEO of the ROI Institute, Inc. Phillips provides consulting services to organizations worldwide. She helps organizations build capacity in the ROI Methodology by facilitating the ROI certification...

1. The chief talent officer : evolution, trends, and opportunities -- 2. Developing the strategy -- 3. Setting the investment level -- 4. Aligning learning to business needs -- 5. Shifting to performance improvement -- 6. Creating value-based delivery -- 7. Managing the learning function for...