This article starts from a crux in Alan Thomas's model of development management: that values-based development management may require the coercion of employees whose values are different. It uses a case study of Sri Lanka's attempt to inculcate the value of impartiality in staffing, focusing on...

Top-down versus bottom-up is one of development’s enduring tensions, not least in public service delivery. In Malaysia, public services have traditionally been animated from the top down. Bottom-up forces in civil society have strengthened recently, but so too have top-down forces, and their...

This paper identifies six models of public service reform that have been practiced in developing countries over the past half-century. It critically reviews their implementation, discussing them as attempted solutions to problems that have arisen in the policy process in different countries. The...