Moser, Steven B.; Bailey, Timi L. - In: International Journal of Quality & Reliability Management 14 (1997) 5, pp. 482-490
States that the US military has adopted total quality management (TQM) initiatives to help maximize effectiveness during downsizing. Identifies, however, some potential barriers to military applications, for example, the autocratic hierarchy on which the military is based may not be conducive to...