Pacific Bell has pioneered the development of a unique concept for computing the amount of value added by a given component business process before and after process reengineering efforts. Its innovative Process Value Estimation (PVE) methodology enables management to target processes ripe for...

These phone company managers believe they have designed a practical methodology that will allow any company to estimate which reengineering projects have the most potential to add value. Their innovation could provide businesses with the first reliable means of predicting or auditing the return...

The purpose of this study is to present and empirically examine a decision making model that incorporates explorative and exploitative learning strategies in the processing of traditional financial and new knowledge asset information in the context of investment decisions. Professional...

This paper proposes an approach for measuring the return on Information Technology (IT) investments. A review of existing methods suggests the difficulty in adequately measuring the returns of IT at various levels of analysis (e.g., firm or process level). To address this issue, this study aims...