Brown, Margaret; Gardener, Edward P.M. - In: The Service Industries Journal 24 (2004) 4, pp. 41-65
Recently, a new added value to inputs (AVI) ratio has been developed for ranking banks by their ‘competitive advantage’. This kind of market-based measure of performance is now being widely developed in banking. The primary aim of this article is to use the data envelopment analysis (DEA)...