We study both endogenous and exogenous peer effects in worker productivity using an explicit network approach. We apply this method to data from an in-house call center of a multinational mobile network operator that include detailed information on individual performance. We find that a 10%...

Social network analysis can help us understand more about the root causes of delinquent behavior and crime and provide practical guidance for the design of crime prevention policies. To illustrate these points, we first present a selective review of several key studies and findings from the...