Discusses a recent Industrial Society survey which indicated that customer care and service was a priority for UK organizations. Shows that “the customer is always right” needs an effective customer service initiative to be able to address this and more.

Any transition to a sustainable and equitable ‘green economy’ will require restructuring patterns of production, consumption and distribution and finding innovative development ‘alternatives’ to achieve justice on a global scale. Social dimensions – including social and distributive...

This study investigates whether the concept of surplus labour adequately characterises the labour conditions facing rural Chinese households, and the implications of such a surplus for household labour allocation. Using household survey data from one county in north China, we first estimate the...

We investigate the effect of exposure to air pollution on an individual's likelihood towards entrepreneurship using panel data in China. To address omitted variable bias and endogeneity arising from self-selection into entrepreneurship and location choice, we employ an individual fixed effects...

Utilizing a nationally representative panel data of middle-aged and elder individuals from China, we assess the health impact of environmental policies, with special attention paid to gender disparities within their effects. This study utilizes thermal inversions to address the endogeneity of...

With air pollution remaining a significant problem in many regions globally, an increasing number of environmentally conscious entrepreneurs have been taking initiatives to combat this issue, accompanied by a growing environmental awareness among the general public. To test the strength of this...

Our study focuses on exploring the impact of air pollution on household investment in children's education in China. Air pollution poses a significant risk to some cities in northern China. We have used panel data from secondary schools in Shandong Province in 2017 and 2020 and discovered that a...