Purpose – To investigate how an individual's value structure influences his/her attitudes toward others who are dissimilar and the moderating effects of age, gender, race, and religiosity on this relationship. Design/methodology/approach – A sample of 165 respondents completed the 56‐item...

Purpose – The challenge of attracting and retaining high performing call center employees is significant. Research in general has shown a link between personality factors and job performance. This study aims to focus on examining the relationship between personality factors and performance...