Purpose – The purpose of this study is to examine the cost efficiency of 58 branches of a major Greek commercial bank, in six major Greek cities, for the years 2000 and 2001. Design/methodology/approach – The efficiency is measured through the data envelopment analysis (DEA) method. Using...

Purpose – The purpose of this study is to examine the operating efficiency of a set of 171 retail orientation bank branches of a large commercial bank in Greece, offering relatively homogenous products in a multimarket business environment. Design/methodology/approach – For the measurement...