Purpose – The purpose of this research is to qualitatively investigate, through a literature review of past studies and an in‐field case study, three different hypotheses regarding women working in the IT sector and their career and promotional aspirations. Design/methodology/approach – An...

Purpose – The purpose of this paper is to qualitatively investigate, through literature review of past studies and an in‐field case study, three different hypotheses regarding women working in the IT sector and their career and promotional aspirations. Design/methodology/approach – An...

After slumping sales in the 1950s, the brewing industry experienced three great decades. The recovery happened because the new generation of brewers, distributors and retailers woke up to the challenge of the time. During the 1990s and into the millennium it is yet again time to face new...

Claims that satisfied employees are essential to commercial success, and that employability can be traded against job security. Cites empowerment and coaching as staff motivators, and claims that both are necessary for employees to drive the company forward.

Although the UK’s call centre industry is booming, it is in danger of losing its lead in Europe to the might and experience of established US call centre operators. UK call centres must fight on two fronts if they are to win the battle for market share: first, they must improve customer...

This article describes covert content in training courses, examines the role it can play in deciding content and methods, and addresses the issue of how important this influence may be. The specific concepts of differentiation, integration, a holistic approach and you get out what you put in,...