Purpose: Implementing automatic sorting operations in the parcel delivery industry can dramatically improve both capacity and service quality but demands radical and complex organizational change. The present in-depth grounded theory study examined a change process of this kind within one of...

This book explores multidimensional issues concerning digital resilience and analyzes how people and organizations maintain, enhance and protect value stemming from digital technologies. Society is now heading for a future in which organizations and people will increasingly depend on digital...

This book includes a selection of the best research papers presented at the annual conference of the Italian chapter of the Association for Information Systems (AIS), which took place in Verona, Italy in October 2016. Tracing various aspects of the ongoing phenomenon of evolution towards a...

This research analyzes network effects in technology acceptance, on the hypothesis that the larger is user network, the more likely is technology acceptance. Still today, empirical measurement of network effects is challenging and there is a lack of experimental evidence, particularly in...