Increasingly, training professionals are being asked to justify whether training is a worthwhile investment. Discusses the need to justify training expenditures with documented benefits. Provides details, along with examples, on how to calculate the direct, indirect, and full costs of a training...

Conflict is generally thought of as an obstruction to progress, but it need not be. There cannot be development if there is only one opinion. The problems come when people are defensive about their views, and feel threatened by opposing ones. Another way is to welcome differing outlooks as fresh...

What is effective communication? It is the ability to construct the correct language to communicate your company’s message accurately. However, to give greater credibility, the effect of this language must be backed by a sound vocal technique, free from distraction, with the correct vocal...