Kallio, Jukka; Tinnilä, Markku; Tseng, Anne - In: Business Process Management Journal 12 (2006) 3, pp. 281-298
Purpose – The objective of this paper is to understand the success factors of mobile operators. Design/methodology/approach – Explores the business practices of leading carriers in Japan, South Korea, China, Europe and the USA. Findings – The paper finds several common characteristics in...