Introduction -- The use of lean management principle & practices for productivity improvement in the retail & food services sectors -- Use of self-service technology in supermarkets : a case-study of a supermarket and consumer responses -- Seeking productivity improvement with self service...

This study is part of an ESCAP/UNCTAD/UNDP regional project. The objectives for the Singapore case-study include identifying the products affected by the GSP withdrawal and assessing how Singapore can regain its competitiveness, which may involve the restructuring of such industries and, if need...