A comprehensive survey was conducted with a view to identifying the benefits derived by ISO 9000 certified companies in Hong Kong. It is generally agreed that the certification helps the companies to improve quality in terms of work procedures, product and service quality, team spirit,...

Purpose – The purpose of this study is to examine if consumers have substantially common color preferences in hospitality uniforms for destination brands. Employee uniforms with their dimensions of style, material and color are a crucial part of the coordinated brand message of a business or a...

Reports the results of an attempt to ascertain the status of total quality management (TQM) in Hong Kong and southern China. Begins with a general introduction to manufacturing in the region. Information on the general awareness and status of TQM was collected using a combination of interviews,...

Examines the concepts that underlie the discipline of industrial engineering (IE). Then draws parallels between the concepts of total quality management (TQM) and those of IE. Suggests that TQM and IE are ot too dissimilar in their approach to the general problem of industrial efficiency and...

A survey instrument based on the fundamental concepts of TQM in BS 7850 was developed to measure employees’ motivation and behaviour towards practising TQM in Hong Kong. Principle‐component factor analysis was employed to analyse the data. Three factors were found, namely the technology, the...

In the context of rapid environmental changes under current school reform, the present paper attempts to locate an answer for a historical question related to the sources of organizational changes and for a prevailing question probing the relationships among external, internal and contextual...

Since June 2000, dot.com companies in Hong Kong have followed the same pattern of downsizing as their counterparts in the West. Explores the downsizing phenomenon in the Internet industry, the employees’ views on the experience of downsizing in the industry, their job orientation and work...

Purpose – Notions of leadership change over time. The last two decades have been dominated by US models of “heroic” leadership, based largely on predominately male‐biased samples, which have been focused on studies of “distant” leaders, but these are being challenged by the findings...

Purpose – Because of the paucity of information about what and how Chinese leadership styles contribute to organizational success, this study aims to elucidate Chinese leadership styles with reference to Confucian and Daoist schemata, relate them to organizational success, and explicate the...

Presents an investigation of how host country national subordinates perceive the leadership behaviour of their expatriate bosses in foreign assignments. From a sample of 240 middle managers in Hong Kong with experience of both local Chinese bosses and expatriate bosses from a broad spectrum of...